A Playbook for a Successful Community Operations Team

When a community program grows, it moves from a one-person band role, to a team of people, to a team of teams. And Community Operations is often one of the first teams formed. When to start one, and how to scale it? What are its key responsibilities? It’s just about data, dashboards and automations, or is there something more? In this session, I shared my best learnings in leading a dev community operations team in Google, the most embarrassing failures and “the road head”.

(CMX Summit, Sept 2022)

Here are the slides, with lot of info in the speaker’s notes too.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.