A playbook for a successful developer community operations team

Shared lessons learned from years of hands-on experience in community building, including:

  • Defining “Community Operations”: Demystifying the role and establishing its significance within an organization.The core building blocks of a Community Operations team.
  • The power of data-informed decision-making for community strategy.
  • The Metrics That Matter: Identifying KPIs that go beyond vanity metrics to justify the existence, and impact, of a community program.
  • Actionable steps to build a high-performing Community Operations team

(DevRelCon London 2023Slides)

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