Manage a community is a complex activity, multitasking and multidisciplinary. A clear understand of what to do, and when to do it, is fundamental to have success, and avoid community burnout.
I presented one of my preferred tools to create a connection that starts with community goals, reaches strategy to realize it, and ends with day-to-day activity planning: the Community Strategic Plan.
(Italian Community Managers Lab #2, May 2021)